We generally do not accept returns on coffee products, but if something out of the ordinary happened, please reach out to us and we will do our best to help.

You can always contact us for any return questions at info@nezacoffee.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.