I understand these items will ship according to the terms specified, which may include a deferred or recurring purchase. By continuing, I agree to the cancellation policy and authorize you to charge my payment method at the prices, frequency, and dates listed on this page until my order is fulfilled or I cancel if permitted.
Shipping & Returns
Order and Shipping Confirmation
You will receive an email confirmation once your order has been successfully placed. This will include your order number and shipping method. Please make sure your shipping address is correct as we are unable to redirect shipments once they are on route.
Orders can take up to 2 business days to be processed and shipped. Once your order is prepared for shipment you will receive a shipping confirmation email with your tracking information.
Where We Ship
We currently ship through Canada & USA
Shipping Costs
We offer Flat rate Shipping of $12cad
Please allow 1-2 business days for processing and shipping.
Taxes
Applicable sales tax will be charged on the merchandise total, where applicable. Taxes are calculated according to the shipping destination.
Return Policy
We generally do not accept returns on coffee products, but if something out of the ordinary happened, please reach out to us and we will do our best to help.
You can always contact us for any return questions at info@nezacoffee.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Payment
Your payment details will be stored securely and you’ll be charged for each of these deliveries unless you choose to pay in advance.
Subscription Policy
Delivery
When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
Changes
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.